Can A Family Member Be A Support Worker NDIS

Navigating life with a disability involves unique challenges that extend beyond individual needs—it affects families too. Whether it’s managing daily tasks, accessing necessary care, or finding emotional support, the journey can be daunting. 

This brings into focus the vital role of dedicated support within the family setting, raising questions like, can a family member be a NDIS support worker? Or can a friend be a NDIS support worker? Therefore it is important to understand the possibilities and limitations within formal support systems like the National Disability Insurance Scheme (NDIS). 

What is NDIS

The National Disability Insurance Scheme (NDIS) is an Australian government initiative designed to support individuals with disabilities. 

The NDIS provides funding and resources to help these individuals lead more independent and fulfilling lives. It covers a range of services, from personal care and support to therapies and assistive technologies. 

The key feature of the NDIS is its focus on personalised care. Each participant receives an individualised plan tailored to their specific needs and goals. This plan outlines the support they require and allocates funding accordingly. 

Who Are Support Workers

To answer the question of “Can a family member be a NDIS support worker” we first need to understand who support workers are. They are essential professionals who assist individuals with disabilities, the elderly, or those needing extra help due to illness or injury. They provide a wide range of services designed to improve the quality of life for their clients. 

These services can include personal care, help with daily activities, and providing emotional and social support. 

The main role of a support worker is to assist clients in living as independently as possible. This involves tasks such as helping with bathing, dressing, and eating. 

Support workers also help with household chores like cleaning and cooking, ensuring that clients live in a safe and comfortable environment. Additionally, they provide companionship, which is crucial for the mental well-being of their clients.

Since all of these tasks are directly related to the individual, they would more likely prefer someone they already know. This makes them wonder, “Can a family member be a NDIS support worker”. 

One thing that needs to be kept in mind is that support workers must adhere to strict guidelines and standards to ensure they provide the highest level of care. 

This includes understanding and respecting the rights of their clients, maintaining confidentiality, and following safety protocols. 

Family Member Be a NDIS Support Worker

Formal Support

Understanding the difference between formal and informal support helps answer the question of “Can a family member be a NDIS support worker.” 

Formal support refers to the professional care and services provided by trained and certified support workers. This type of support is organised through official channels and involves structured services designed to meet the specific needs of individuals with disabilities. 

Formal support includes a wide range of services, such as personal care, medical assistance, and therapeutic support. 

Support workers may help clients with daily activities like bathing, dressing, and eating. They also assist with mobility and transportation, ensuring clients can attend medical appointments and participate in community activities. 

In addition to personal care, formal support also encompasses emotional and social support. Support workers engage clients in activities that promote social interaction and mental well-being. This holistic approach helps clients lead more fulfilling lives. 

Families often ask, “Can a family member be a NDIS support worker?” because having a loved one provide this type of comprehensive care can be highly beneficial, but that support comes in informal support.

Informal Support

Informal support refers to the care and assistance provided by family members, friends, or community members without any formal training or payment. 

This type of support is essential for many individuals with disabilities, as it complements the formal support they receive from professional support workers. 

Informal support includes helping with daily activities, providing companionship, and offering emotional support.

Informal support is often provided by those closest to the individual, such as parents, siblings, or close friends.

They understand the unique needs and preferences of the person they are supporting. This type of support can be very comforting and effective, as it is based on established relationships and trust.

While informal support is invaluable, it comes with challenges. Caregivers may experience burnout due to the physical and emotional demands of providing continuous care. 

This is why many question, can they hire family members as paid NDIS support workers?

Can a Family Member Be a NDIS Support Worker

So, can family members be paid under NDIS? To put it simply, no, a family member cannot typically be an NDIS support worker. 

This rule exists to maintain professional boundaries and ensure that the care provided meets the highest standards.

The primary reason for this restriction is to avoid conflicts of interest and ensure that the support provided is unbiased and professional. The NDIS aims to provide participants with access to high-quality, formal support services delivered by trained and certified professionals. Allowing family members to act as paid support workers could compromise the objectivity and effectiveness of the care provided.

Additionally, employing family member as carers can lead to potential issues with accountability and transparency. The NDIS has strict guidelines and standards that support workers must follow, including proper documentation and reporting, such as submitting an NDIS support worker invoice. 

These requirements help ensure that the care provided is consistent, regulated, and meets the participant’s needs.

However, the NDIS does recognise that there are unique situations where family members may need to step in as support workers. In such cases, exceptions can be made if it is in the best interest of the participant and if no other suitable support workers are available. Even in these instances, strict guidelines and oversight are applied to ensure that the care provided meets the required standards.

Family Member Be a NDIS Support Worker


While the general rule is that a family member cannot be an NDIS support worker, there are exceptions. 

The NDIS understands that in certain situations, having a family member as a support worker may be the best option for the participant. This is especially true when the participant has complex needs or when no other suitable support workers are available.

For an exception to be made, several criteria must be met. The NDIS must determine that employing a family member as a carer is in the best interest of the participant. 

This decision is made on a case-by-case basis, ensuring that the care provided will meet the required standards. Families must provide evidence that a family member is the best person to provide the support needed.

In these cases, even when a family member can be an NDIS support worker, there are strict guidelines to follow. The family member must comply with all NDIS policies and procedures, including submitting proper documentation, such as an NDIS support worker invoice. This ensures that the care provided is transparent and accountable.

Who Is Considered a Family Member by NDIS

For those wondering who is considered a family member by NDIS, The NDIS defines a family member as a close relative of the participant. This includes parents, siblings, children, grandparents, and spouses or partners. 

Family members are usually those who live with the participant or have a significant role in their life. This close relationship means they are familiar with the participant’s needs, preferences, and daily routines, making them well-suited to provide informal support.

Who Can Be a Support Worker

Now that we know the answer to, “can a family member be a NDIS support worker”, let’s go over who can be a support worker. Support workers must meet certain qualifications and standards to be eligible for their roles. They need to have the necessary training and skills to provide effective support.

Typically, a support worker must have completed relevant training programs and certifications. These programs cover essential skills such as first aid, personal care, and understanding the needs of individuals with disabilities. 

This training ensures that support workers are well-equipped to handle various situations and provide the best care.

Support workers must also adhere to ethical guidelines and professional standards. This includes maintaining confidentiality, respecting the rights of their clients, and following health and safety protocols. These standards help ensure that the support provided is safe, respectful, and of high quality.

Connect With Our Disability Support Workers Today

Finding the right support for your loved one is crucial. At Selective Support, our disability support workers are trained professionals who can provide the care and assistance needed. They help with daily activities like bathing, dressing, and eating, as well as household tasks such as cleaning and cooking.

Our support workers also offer emotional and social support, building trusting relationships and providing companionship. They understand the unique needs of each individual and are dedicated to improving their quality of life.

Our workers are equipped to handle diverse needs with compassion and professionalism, ensuring that each participant receives tailored support designed to enhance their ability to live independently. 

They pride themselves on building strong, supportive relationships with participants, helping them navigate daily challenges and enhance their quality of life.

Our workers are committed to making your daily routines manageable, ensuring that you feel supported and at ease, allowing you to focus more on your personal goals and less on managing your disability.