Specialist support coordination in Melbourne
Specialist support coordination in Melbourne. We coordinate multiple providers and systems, including disability, health, housing, education and justice services, with your goals, safety and choices at the centre.
Book your free chat or call 1800 845 233. A free, no-obligation chat: we'll go through what your plan covers.
One dedicated coordinator as your main point of contact
Registered NDIS provider · Supporting participants since 2017
You'll have one dedicated coordinator as your main point of contact, across every service in your plan. Coordinating a complex plan is a lot to carry. You don't have to carry it alone. People often come to us after other services could not help, and we pick up where other providers left off.
Selective Support is a registered NDIS provider.
...the most supportive we have had above and beyond in a long time.
...since being with Selective Support my life has really improved.
Reviews of Selective Support across our NDIS services.
What is specialist support coordination?
Specialist support coordination is a higher level of support coordination for complex situations. The NDIS Guide to working as a support coordinator puts it this way: "A specialist support coordinator provides a higher level of support to participants whose situations are more complex." At Selective Support we coordinate multiple providers and systems, including disability, health, housing, education and justice services. We start with your whole situation, and the work supports informed, empowered decision-making.
What happens after you book a free chat
- Your free chat. Tell us what is happening across health, housing, justice or education. We'll go through what your plan covers and talk through whether specialist support coordination or support coordination fits better, with no obligation.
- Your whole situation first. We start with your whole situation: the participant, the people around them and the services already involved. Your goals, safety and choices at the centre.
- One coordinator across the systems. Your coordinator works with those providers and systems to put the plan into action, for stability and continuity, so you're not starting over every few months.
What does a specialist support coordinator do?
A specialist support coordinator brings the services in a complex plan together and keeps them working to the same plan.
- Every system, one coordinator. Coordinates multiple providers and systems, including disability, health, housing, education and justice services.
- Care systems and health professionals. Helps navigate complex care systems and multiple health professionals.
- Your decisions. Supports informed, empowered decision-making.
- Stability when things change. Support through crisis points and major life changes, such as a move, a hospital stay or a change in who provides care.
- A local team. We work Victoria-wide and know the local service network.
Who specialist support coordination is for
Specialist support coordination is for participants coordinating supports across health, housing, justice or education, where several services have to work together at once. It often suits situations like these:
- several services involved at once, each needing something different
- few informal supports around the participant
- a move to new accommodation or care arrangements
For families and carers. You're holding a family member's plan, and a hospital stay, a housing change, or a school or justice matter has landed on top of it. Tell us where things are up to in the free chat, and we'll take it from there with you.
How to refer a participant
Plan managers, local area coordinators, allied health professionals, hospital social workers and housing or justice caseworkers can refer through our contact page or on 1800 845 233.
- Send the plan's goals, the services involved and the review date.
- We contact you to talk through the referral.
- We agree the next step with you and the participant, and the participant's dedicated coordinator becomes the main point of contact.
Specialist support coordination across Melbourne and Victoria
Our office is at 66 Victor Cres, Narre Warren VIC 3805, and you can call us on 1800 845 233. We work Victoria-wide and know the local service network.
Related NDIS services
- NDIS support coordination: a detailed review of your NDIS plan and individual goals, then someone to coordinate supports on your behalf.
- Psychosocial recovery coaching: help to navigate mental health services and NDIS systems.
- Checking a coordinator before you sign? Read our guide to specialist support coordination.
Questions families and referrers ask
Do we need specialist support coordination or support coordination?
The free chat is where we work that out with you. Specialist support coordination is for participants coordinating supports across health, housing, justice or education. Whether either sits in your plan depends on your goals and funding, and we'll help you check.
Is specialist support coordination in our plan?
Whether specialist support coordination sits in your plan depends on your goals and funding. We'll help you check in the free chat. Have the plan handy if you can, and we'll go through what it covers together.
Can our family be involved?
The participant decides who is involved. Families and carers are welcome in the free chat when the participant wants them there, and your goals, safety and choices stay at the centre of the planning.
What happens in a crisis?
In an emergency, call 000. Your coordinator offers support through crisis points and major life changes, working with the health, housing, justice and other services already involved.
How do I refer a participant?
Use our contact page or call 1800 845 233. Tell us the plan's goals, the services involved and the review date, and we'll contact you to talk through the referral and agree the next step with you and the participant.
What is the hourly rate for specialist support coordination?
We'll answer that with your plan in front of us. Whether specialist support coordination sits in your plan depends on your goals and funding, and we'll help you check in the free chat.
Where do you work?
We're based in Melbourne and work Victoria-wide. Our office is at 66 Victor Cres, Narre Warren VIC 3805. Call 1800 845 233 or book a free chat.
Talk it through with us first
Tell us which services are involved and where things are getting stuck between them. We'll talk through whether specialist support coordination or support coordination suits your situation.
Book a chat or call 1800 845 233.